Finding a Customer Success Manager is hard. Here’s how you can do it.

Hiring a Customer Success Manager with SaaS experience can be harder than finding a needle in a haystack. Here's my tip if you're looking to add members to your team, but don't know where to look.

Hiring a Customer Success Manager can be a nightmare. It’s a young profession – and, especially here in Europe, there are very few Customer Success Managers with SaaS experience that are looking for jobs.

I get that question every day: Do you know anybody? Here’s my tip for you if you just can’t find the right CSM for your team.

The key skills for a Customer Success Manager

Tools? Processes? You can teach these things relatively easily.

What’s harder to teach is attitude. In my book, a Customer Success Manager needs to excel at two things:

  • Listen very, very well
  • Be able to juggle many stakeholders at the same time

That sounds like a simple skillset, but it’s really not. Listening doesn’t mean simply hearing, but really trying to understand what the other person wants to achieve. Juggling stakeholders means being able to simultaneously understand what many different people want from you.

The good news? These are skills that you can actually find in other job roles, too. When I asked that question on Linkedin, here are a couple of the answers that I got.

So, still no idea who you could hire as a CSM? Look for these groups:

  • Coaches
  • Consultants
  • Key Account Managers & Sales
  • Customer Service Reps
  • Teachers & Facilitators
  • Advocates
  • Press & Communication professionals

Are you hiring for a CSM? Shoot me a message and I can promote your job in next week’s update!

Weekly Customer Success Tips, Straight to your Inbox

Sign up for our practical, no-BS Customer Success Weekly!

Weekly Customer Success Tips, Straight to your Inbox

Sign up for our practical, no-BS Customer Success Weekly!

Do you like Podcasts?

Great, cause we have one! Get your weekly 2-minute dose of Customer Success tactics now and subscribe to the Customer Success Weekly Podcast!

Share:

Share on facebook
Facebook
Share on twitter
Twitter
Share on pinterest
Pinterest
Share on linkedin
LinkedIn
On Key

Related Posts