Practical Customer Success Tips to your Inbox, every week.
When I started out as a Customer Success Manager, it was always so hard to find practical information on this new-ish job position. And it hasn’t gotten easier. Most Customer Success knowledge out there reads like it comes straight out of a science journal!
With Customer Success Weekly, I want to deliver no-BS, hands-on Customer Success that you can actually put to use every week. Become a better Customer Success Manager, every week!
Steven van Rij, Customer Success Weekly
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How can Customer Success spend more time on more important tasks? The Pareto principle gives us the answer.
Hiring a Customer Success Manager with SaaS experience can be harder than finding a needle in a haystack. Here’s my tip if you’re looking to add members to your team, but don’t know where to look.
Do you want to be taken more seriously as a Customer Success Manager? You need to push back. Here’s how and why pushing back will help you collaborate better with your colleagues.
I used to struggle with the Marketing department: They always asked for stuff, but it always ended up creating more work and questionable value. Here’s how I fixed it.
Many customers usually means a lot of ideas. That’s great! But if we just send every request to our colleagues in the product department… their inbox will be full. Here’s a better way to handle customer requests for optimal output.