Practical Customer Success Tips to your Inbox, every week.
When I started out as a Customer Success Manager, it was always so hard to find practical information on this new-ish job position. And it hasn’t gotten easier. Most Customer Success knowledge out there reads like it comes straight out of a science journal!
With Customer Success Weekly, I want to deliver no-BS, hands-on Customer Success that you can actually put to use every week. Become a better Customer Success Manager, every week!
Steven van Rij, Customer Success Weekly
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Health scores are hailed as the panacea 💊 in Customer Success. The reality is that they give yet another excuse to not be proactive in CS. Health scores must be built on top of success journeys that lead to the goal of the customer to be effective.