Get your entire Company to buy into Customer success.
How can Customer Success drive growth for your company? After this interactive, 30 minute keynote, your team will:
- Understand what Customer Success does
- Understand how Sales and Marketing can make customers successful
- Have a shared understanding of the responsibilities and opportunities
Customer Success Is An Organizational Mindset, Not A Department!
Sometimes, it's good to have someone from the outside give your team a little nudge.
The influence of Customer Success on your business is often not clear. But it’s such a powerful mindset: Making your customers successful directly translates to better Marketing, Sales, and overall business success. With a 30 minute keynote, we will help your Customer Success team win the hearts of your entire organization.
What we will cover in this keynote
What is Customer Success?
Your Sales team still thinks CS means Customer Service? We'll make sure that's a thing of the past.
Go-To-Market Firepower
CS is the best friend of Sales and Marketing. Find better fitting clients and boost revenue with Customer Success - we will show you how!
Opportunities, opportunities!
We will show you how successful Customer Success teams lead exponential growth in B2B SaaS companies.
What are you waiting for?
This 30 minute keynote is a free offering for companies with 3 or more Customer Success team members.
Request more info
We will call you and check in if the Keynote is a fit for you and your team.
Our Speakers
Driven to make you successful.
Steven van Rij
Founder SAASCollective
Former Head of Customer Success SimpledCard
Steven has more that 15 years of experience in the B2B SAAS field. After spending around 10 years in the product space in multiple roles (Backbase, Elsevier, Layar) he was one of the first in the Netherlands to ‘adopt’ customer success as part of the founding team of SimpledCard. Steven is a frequent speaker on a range of SAAS related topics and is founder of SAASCollective.
Lisette Venema
Experienced Customer Success Team Leader and Trainer
Lisette has worked as a Customer Success Manager for more than a decade, and since then built a multitude of successful Customer Success teams in a diverse set of B2B SaaS companies and other industries. Lisette loves helping her clients with change management.