Become The Customer Success Hero Your Customers Are Looking For!
This course provides any Customer Success Manager with a solid understanding of the key elements of effective Customer Success Management. Grow stronger and build an effective team!
We teach the terms, metrics, and frameworks that any Customer Success Manager in B2B SaaS should understand. Think funnels, customer journeys, playbooks, KPIs.
Crash Course: Engage, Manage, Retain
How do you manage a successful customer relationship? How do you understand if a customer needs extra attention, or not? We will get your team up to speed about the fundamental, practical techniques.
Health Score & Data 101
Every CSM needs a basic understanding of data and health scores. We teach these fundamentals and show how health scores can deliver fast value.
Onboarding For Success
Onboarding is the most important phase of any (successful) customer journey. We make sure your CS team doesn’t fall into the most common traps and can successfully onboard any client.
Collaboration And Team Sync
Customer Success has so much impact on the entire organization. We teach your team how to successfully work with Marketing, Sales, Product, and everybody else.
Customer Success is a revenue engine if done right. And they come natural (and non-salesy) for a well-trained CSM. We set the groundwork for a well-selling team.
Multi-Day Event dates
08.04 - 09:00 - 12:00
15.04 - 09:00 - 12:00
29.04 - 09:00 - 12:00
Summary - We will teach you the fundamental skills for effective Customer Success Managers. Become a champion for your customers!
Ticket Options - paid