B2B SaaS Customer Success Video Introduction

An exclusive invitation for customer success managers that want to stay up to date with the latest skills & knowledge on customer success.
Develop your skills, Boost your career!

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Free customer success video training

Sign up for the video training and we’ll also keep you informed on the date and more information on customer success classroom trainings near you.

Completing this video training will help you:

Understanding the fundamentals of customer success management

Understand key concepts like onboarding, success plays, QBR's, Churn prevention.

Hands-on, practical knowledge from experienced customer success trainers

Learn practical techniques to engage, manage and retain customers.

Sign up now and secure your spot!

Our trainers

Driven to make you successful.

Kellie Lucas

Author of 'tHe customer success pioneer' & FORMER VP OF Customer success

Before writing the book “the customer success pioneer’ and starting the pan-european ‘customer success network’, Kellie worked at Artesian as VP of Customer Success. She currently runs her own consultancy firm ForseLucas. Next to that, she is a frequent speaker on customer success events.

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Steven van Rij

Founder SAASCollective & Former Head of Customer Success SimpledCard

Steven has more that 15 years of experience in the B2B SAAS field. After spending around 10 years in the product space in multiple roles (Backbase, Elsevier, Layar) he was one of the first in the Netherlands to ‘adopt’ customer success as part of the founding team of SimpledCard. Steven is a frequent speaker on a range of SAAS related topics and is founder of SAASCollective.

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What our Participants say

This course is a great kickstart for every Customer Success Manager that wants to build successful relationships.

Robin van Lieshout,
CEO Insided

The video is engaging and really pinpoints the main challenges for customer success managers.

Haiko Krumm,
Customer Success Director Omnia Retail

It is a great dynamic to learn from the trainer as well as the other Customer Success Managers in the room.

Martine van Deursen,
Customer Success Lead SiteImprove

“"There are a lot of ways to learn things: you can read a book, read a blog post, but there’s something more about a workshop where you can figure things out with other people, learn experientially, and try to fail in a safe environment."”
Anabelle Porter
Customer Success Manager